AI That Runs the Healthcare Workflow — Not Just the Conversation.
From the first patient call to clinical documentation and follow-up, Lunara brings AI into every part of the patient journey.
Hospitals are overwhelmed by repetitive calls, appointment requests, patient questions, administrative work and clinical documentation. Lunara Medical AI gives your organization a configurable AI platform that communicates with patients, schedules appointments, answers questions, automates follow-ups, captures clinical conversations and turns them into structured medical documentation — all from one platform.
Deploy with Cloud AI, Local AI or Hybrid AI — with your hospital knowledge base under your control.
Healthcare Teams Are Drowning in Work That Should Be Automated.
Patients call and wait. Receptionists answer the same questions hundreds of times. Appointments are booked manually. Staff make reminder calls. WhatsApp messages accumulate. Doctors type instead of listening, notes are written after consultations, and administrative work continues after the clinical day ends.
Your staff should not spend their most valuable hours doing repetitive work.
Too Many Calls
High volumes of repetitive patient calls overload reception and contact-center teams.
Manual Scheduling
Staff spend time booking, changing and cancelling appointments.
Patient Communication Everywhere
Phone, WhatsApp, website, email and other channels create fragmented workflows.
Documentation Burden
Doctors spend valuable clinical time entering information into systems.
Missed Calls and Lost Patients
When nobody answers, patients may move to another provider.
Information Silos
Staff and patients struggle to find the right information at the right moment.
After-Hours Demand
Patients need answers and appointment access outside office hours.
Administrative Overload
Human employees spend time performing workflows that can be automated.
Lunara is designed to automate this entire layer.
One AI Platform. Every Patient Touchpoint.
Lunara connects the patient's entire journey, from the first contact to documentation and follow-up.
Before the visit
- AI Reception
- Appointment Scheduling
- Patient Intake
- Reminders
- Pre-visit Information
During the visit
- Conversation Capture
- Transcription
- Speaker Separation
- Medical Documentation
- Doctor Review
After the visit
- Follow-up
- Reminders
- Patient Communication
- Referral Workflows
- Documentation
Lunara connects these workflows instead of treating them as separate tools.
Everything Your Healthcare Organization Needs to Build Its Own AI Workforce.
AI Receptionist
24/7 AI-powered patient reception that handles natural conversations instead of rigid IVR menus.
- Answer patient calls
- Understand patient intent
- Answer common questions
- Identify departments and route requests
- Transfer to staff and escalate complex requests
AI Appointment Agent
Let patients book, reschedule and cancel appointments through natural conversation.
- Doctors
- Departments
- Locations
- Services
- Schedules
- Appointment rules
AI Outbound Calling
Lunara can initiate calls instead of waiting for patients to call.
- Appointment reminders and confirmation
- Rescheduling and cancellation recovery
- Pre-visit and procedure instructions
- Follow-up calls, surveys and recall campaigns
Your hospital can call thousands of patients without asking your staff to call thousands of patients.
WhatsApp AI
Turn WhatsApp into an AI patient communication channel.
- Ask questions and book appointments
- Receive reminders and instructions
- Continue conversations and access links
- Escalate to staff
Website AI Widget
Give every hospital website an AI receptionist.
- Answer questions and guide patients
- Recommend the correct department
- Help schedule appointments and explain services
- Connect patients to human staff
AI Popup
Context-aware AI prompts that appear at the right moment and understand the page context.
- Cardiology page: need help booking a cardiology appointment?
- Diagnostic page: want to find the nearest available appointment?
- Emergency information page: need help finding the right department?
QR AI
Every AI agent can have a dedicated QR code that opens the relevant assistant immediately.
- Inside hospitals, at reception and in waiting rooms
- On brochures, appointment cards and printed instructions
- At individual departments
AI Avatar
A visual AI representative for the hospital — an optional interface to the same underlying AI agent.
- Speak, listen and answer questions
- Explain services and guide patients
- Help with appointments and launch workflows
Page Agent
An AI agent that understands where the patient is on the hospital website and adapts to that context.
- Cardiology page → cardiology information
- Surgery page → surgery information
- MRI page → preparation and scheduling
- Doctors page → doctor information and appointments
AI Patient Intake
Collect patient information before the appointment and convert conversational input into structured information.
- Name, date of birth and contact details
- Reason for visit and symptoms
- Relevant history, medications and allergies
- Previous procedures and administrative information
AI Medical Scribe
The doctor talks naturally with the patient. Lunara captures the consultation, transcribes it, identifies speakers and structures the information into the hospital's documentation format.
- Start → Conversation → Transcription → Speaker Identification
- Medical Information Extraction → Structured Clinical Note
- Doctor Review → Confirmation → Export / EHR
AI creates a draft. The clinician remains in control.
Medical Document Generation
Generate structured documents from consultations, using templates the hospital configures itself.
- Consultation notes and clinical summaries
- Follow-up notes and referral letters
- Discharge documentation and patient instructions
- Specialty-specific templates and custom hospital forms
Hospital Knowledge Base
Each organization maintains its own AI knowledge environment, and the AI answers from those controlled sources.
- Policies, services, doctors, departments and locations
- Prices, opening hours and preparation instructions
- Patient FAQs, internal procedures and templates
- Operational documentation and approved protocols
Your AI should know your hospital — not just the internet.
AI Agents
Hospitals can create specialized agents — reception, cardiology, surgery, laboratory, diagnostics, billing, patient support, appointments, follow-up and department assistants.
- Own knowledge and instructions
- Own voice, language and channels
- Own permissions, actions and escalation rules
AI Workflow Automation
Turn conversations into actions: patient calls → AI identifies the patient → understands intent → checks availability → books the appointment → sends WhatsApp confirmation → creates a reminder → updates the hospital system.
- Doctor consultation → recording → transcription → medical note → review → EHR / PDF
- Follow-up recommended → workflow created → patient notified → reminder scheduled → appointment booked
Lunara does not just answer questions. It performs workflows.
Let Doctors Talk to Patients — Not to Forms.
Doctors did not become doctors to spend their day typing into software. Lunara captures the natural conversation and transforms it into structured documentation.
- Speaker identification
- Timestamps
- Structured fields
- Source traceability
- Custom templates
- Doctor review
- PDF generation
- EHR integration
Lunara assists with documentation. It does not replace clinical judgment.
Lunara does not invent medical information. Information that was not mentioned is not fabricated. Clinical documentation is reviewed and approved by authorized healthcare professionals.
Give Patients One AI Reception Across Every Channel.
Patients do not care which internal system handles their request. They want an answer, an appointment, a clear next step — and a human when necessary.
- Phone
- Website
- Widget
- Popup
- QR
- Avatar
- Telemedicine
Lunara gives them one consistent AI experience across channels.
Stop Waiting for Patients to Call.
Lunara can run outbound communication campaigns across voice and messaging, so reminders, confirmations and follow-ups do not depend on staff availability.
“Confirm your appointment”
“Would you like to reschedule?”
“Your procedure is tomorrow”
“Your doctor requested a follow-up”
“Your results are available”
“Would you like to book your next appointment?”
Use the AI You Want. Keep Control of the Knowledge You Own.
Cloud AI
Use leading cloud AI models for speed, scalability and advanced capabilities.
Local AI
Run selected AI components inside the hospital's infrastructure where required.
Hybrid AI
Combine local infrastructure with selected cloud models according to workflow, security and operational requirements.
Your hospital can maintain its own knowledge base, workflows, permissions and configuration independently of the underlying AI model.
Deployment architecture can be designed around the organization's security, privacy and regulatory requirements.
Lunara Works With the Systems You Already Use.
Lunara is designed to become an AI layer around your existing healthcare infrastructure — not force your organization to replace everything.
- EHR
- HIS
- CRM
- Patient Portals
- Appointment Systems
- Calendars
- Telemedicine Platforms
- Laboratory Systems
- PACS / Diagnostic Systems
- Call Center
- SMS
- Telephony
- APIs
- FHIR / HL7 where supported
- Webhooks
- Custom integrations
When AI Should Not Continue, It Escalates.
AI should not trap patients in automation. At any moment the conversation can be transferred to a human.
Patient
Reason for contact
Conversation
Collected information
Actions already taken
No need for the patient to start again.
One Hospital. Multiple Languages.
Agents can be configured per language and per channel, including mixed-language conversations.
- English
- Romanian
- Russian
- Ukrainian
- German
- French
- Spanish
- Arabic
- Additional languages on request
Your Hospital Controls the AI.
Hospital administrators can configure agents without rebuilding the platform.
- Agents
- Knowledge Base
- Calls
- Conversations
- Appointments
- Channels
- Doctors
- Departments
- Templates
- Workflows
- Integrations
- Permissions
- Analytics
- Audit Logs
Turn Patient Communication Into Operational Intelligence.
Operational metrics across channels, agents, departments and documentation.
- Inbound calls
- Outbound calls
- AI conversations
- Appointments created
- Appointments rescheduled
- Appointments cancelled
- AI resolution rate
- Human handoff rate
- Missed calls
- Patient requests
- Popular questions
- Department demand
- Documentation generated
- AI usage
- Workflow completion
Built for Every Layer of Healthcare.
Private hospitals
Reduce administrative workload across reception, patient communication and clinical documentation.
Hospital groups
Deploy one AI platform across multiple hospitals, departments and locations.
Clinic networks
Standardize patient communication and automate appointment workflows across locations.
Specialty clinics
Create dedicated AI agents for cardiology, dentistry, fertility, dermatology, surgery and other specialties.
Diagnostic centers
Automate scheduling, preparation instructions, reminders and patient communication.
Telemedicine platforms
Embed Lunara's AI documentation and patient communication capabilities directly into existing telemedicine workflows.
Private practices
Give individual doctors an AI receptionist, appointment agent and medical documentation assistant.
Healthcare contact centers
Automate repetitive patient interactions while escalating complex cases to staff.
From Administrative Friction to AI-Assisted Healthcare.
Today
- Patient calls
- Waits in the queue
- Receptionist answers
- Manually searches the schedule
- Manually books
- Sends a message
- Doctor sees the patient
- Doctor types notes
- Paperwork continues after the consultation
With Lunara
- Patient calls
- AI answers
- Understands the request
- Checks availability
- Books the appointment
- Sends confirmation
- Doctor consults
- Lunara creates draft documentation
- Doctor reviews and finalizes the record
- Follow-up workflow starts
Why Lunara?
One platform
Patient communication and clinical documentation in one environment.
Multi-channel
Voice, WhatsApp, web, QR, widgets, popups, avatars and telemedicine integrations.
Configurable
The hospital controls agents, workflows, knowledge and templates.
Model-independent architecture
Designed to support cloud, local and hybrid AI deployment.
Hospital-specific knowledge
AI works with the organization's own controlled knowledge.
Human in control
AI assists and automates; authorized staff retain control of important decisions.
Integration-first
Designed to work with existing healthcare systems.
Scalable
Start with one department and expand across the organization.
See Lunara in Action.
Explore our interactive demo and experience how an AI-powered medical workflow can transform a patient conversation into structured clinical documentation.
Start Small. Scale Across the Organization.
Choose your first workflow.
Configure your AI agent.
Connect your knowledge base.
Connect the required hospital system.
Pilot with one department.
Expand across the hospital.
Deploy additional agents and workflows.
Lunara is designed to grow with your organization.
Designed for Healthcare Requirements.
- Role-based access
- Controlled permissions
- Audit logs
- Secure API architecture
- Configurable data flows
- Hospital-controlled knowledge
- Cloud / local / hybrid deployment
- Human review of clinical documentation
- Configurable retention policies
- Integration with existing security architecture
Actual deployment architecture, data processing, retention and compliance controls are configured according to the healthcare organization's requirements and applicable regulations.
Your Hospital Already Has the People. Give Them AI.
Lunara does not replace your hospital's existing systems or your clinical teams. It gives them an AI layer that handles repetitive communication, automates patient workflows, reduces documentation work and helps staff focus on patients.